PRODUCT EXCHANGE POLICY
Dear valued customers,
At Nutrition Depot Vietnam, we strive to provide high-quality products and services. Therefore, we offer a 5-day return and exchange policy from the date of receiving your order.
To be eligible for a return or exchange, the product must meet the following conditions:
1. The product must have its original Nutrition Depot label intact, be unused, undamaged, and accompanied by the purchase receipt from Nutrition Depot.
2. The value of the new product for exchange must be equal to or higher than the value of the product being exchanged. If the chosen product has a lower value, no refund will be given for the price difference.
3. Customers are responsible for covering any shipping fees (if applicable) if the return or exchange is initiated by them.
In case of manufacturing defects or damages during transportation, Nutrition Depot will replace the product with a similar or equivalent item at our cost. Customers are kindly requested to provide videos and images of unpacking to assist in verification and facilitate the return process. For any inquiries or further information, please contact our Hotline at 0938.900.501 (Zalo/SMS/WhatsApp) for prompt assistance.
We sincerely appreciate your trust and support in shopping at Nutrition Depot Vietnam. We look forward to continuing our journey together with you in the future.
Thank you and best regards,
Nutrition Depot Vietnam